Refund policy

At Southern Sass Boutique, I want you to love what you order! If something isn't quite right, I'm happy to offer store credit on eligible items.

To help you choose the right size, I provide detailed measurements and fit information on most product pages. If you're unsure about sizing or fit, please reach out before placing your order - I'm always happy to help!

Items Shipped by Southern Sass

These are items stocked and shipped directly by Southern Sass Boutique.

  • Return requests must be submitted within 14 days of delivery.
  • Approved returns must be shipped back within 7 days after your return request is approved.
  • Items must be:
    • Unworn
    • Unwashed
    • Free of odors, makeup, deodorant marks, pet hair, or stains
    • In original condition with all tags attached
  • Eligible returns will receive store credit only.
  • Shipping charges are non-refundable.
  • Return shipping is the customer's responsibility unless the item arrived damaged or we made a shipping error.

Items Shipped by Our Boutique Partners

To offer a larger selection, some products ship directly from one of our trusted boutique partners.

For these items:

  • Return requests must be submitted within 7 days of delivery.
  • Approved returns must be shipped back within 7 days after your return request is approved.
  • Items must be:
    • Unworn
    • Unwashed
    • Free of odors, makeup, deodorant marks, pet hair, or stains
    • In original condition with all tags attached
  • Eligible returns will receive store credit only.
  • Shipping charges are non-refundable.
  • Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Please do not return partner-shipped items without contacting us first. These items often have a different return address than Southern Sass inventory, and returning them to the wrong location may delay or prevent your store credit from being processed.

Exchanges

We do not offer direct exchanges.

If you'd like a different size, color, or style, simply return your eligible item for store credit and place a new order.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Beauty products
  • Bodysuits
  • Face masks
  • Gift cards
  • Intimates & Lingerie
  • Jewelry
  • Sale & Clearance items
  • Swimwear

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll work quickly to make it right.

Split Shipments

If your order is delivered in multiple shipments, your return window begins on the date the final package is delivered.

Returns That Don't Meet Our Policy

Items returned that do not meet the above requirements may be refused and returned to the customer.

Preorders

Preorders may be cancelled for a full refund any time before they have been fulfilled.

Questions?

If you have any questions about sizing, fit, shipping, or whether an item is eligible for return, please don't hesitate to contact me before ordering. I'm always happy to help.

Thank you for supporting my small business!

— Miranda, Southern Sass Boutique