Shipping policy
At Southern Sass Boutique, we want you to know what to expect from the time you place your order until it arrives at your door. Because our boutique offers merchandise stocked and shipped directly by Southern Sass Boutique, select merchandise fulfilled by U.S.-based boutique partners, and select items that may ship from international suppliers, shipping times vary depending on the item and fulfillment location.
Southern Sass Boutique Stocked Items
Items stocked by Southern Sass Boutique are shipped directly from us in Warner Robins, Georgia.
Processing Time:
Orders are typically processed and shipped within 1–2 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery:
Once shipped, most orders are expected to arrive within approximately 5–6 business days, depending on the shipping destination and carrier.
Please note that delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery times.
Partner-Fulfilled Items
Southern Sass Boutique also offers select merchandise that is shipped directly to you by one of our U.S.-based boutique partners or suppliers.
These items may require additional processing or transit time and are generally expected to arrive within approximately 7–10 business days, unless otherwise stated on the product page or at checkout.
If your order contains merchandise from multiple fulfillment locations, your items may arrive in separate packages and at different times. You may also receive separate tracking information for each shipment.
Internationally Shipped Items
Some select items offered by Southern Sass Boutique may ship directly from an international supplier or partner. Because these items are traveling from outside the United States, delivery may take longer than our standard shipping timeframe.
Estimated delivery times for internationally shipped items will vary based on the country of origin, carrier, customs processing, and other factors outside our control. Please allow additional time for these items to arrive.
When applicable, longer shipping times will be identified on the product page and/or during checkout so you know what to expect before completing your purchase.
Internationally shipped items may arrive separately from other merchandise in the same order.
Shipping Rates
Shipping charges are calculated at checkout based on factors such as the items in your order, package weight, shipping destination, and applicable carrier rates.
Free standard shipping is available on qualifying orders of $150 or more.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation by email with your tracking details once your order has shipped.
Please allow time for the carrier to update tracking information after the shipping label has been created.
For orders containing merchandise from multiple fulfillment locations, you may receive more than one shipping confirmation and tracking number.
Delivery Estimates
Shipping and delivery dates provided by Southern Sass Boutique or displayed during checkout are estimates and are not guaranteed delivery dates.
Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, high-volume shipping periods, or other circumstances outside the control of Southern Sass Boutique.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you discover an error after placing your order, contact us as soon as possible at info@southernsass.boutique.
We will make every effort to assist you; however, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Lost, Delayed, or Damaged Packages
If your tracking information shows that your package is delayed, lost, or delivered but you have not received it, please contact us at info@southernsass.boutique so we can help determine the appropriate next steps.
If an order arrives damaged, please contact us promptly and include your order number and photographs of the package and damaged merchandise so we can assist you.
Returns
Shipping and returns are governed by separate policies. Please review our Return Policy for information regarding eligibility, return timeframes, return shipping costs, store credit, and the different return requirements that may apply to Southern Sass stocked items and partner-fulfilled merchandise.
Questions About Your Order?
We are happy to help.
Southern Sass Boutique, LLC
Warner Robins, Georgia
Email: info@southernsass.boutique
Website: SouthernSass.Boutique